How to optimize your identity verification process for mobile devices

Identity verification is a crucial process in our modern world. As more and more transactions are conducted online, it is essential to ensure that the person on the other end is who they say they are. However, identity verification is not without its challenges, especially when it comes to mobile devices.

Mobile devices are designed for convenience and ease of use, and identity verification should be no different. Unfortunately, the majority of sectors have not optimised their client forms for mobile devices. 

Failure to optimise their forms for mobile devices just adds to the service process. Identity verification must be optimised for mobile phones in order to function properly. The enhancement allows customers to use the identity verification service from faraway areas. 

All they need to bring is their phone. Pay attention to the UI while optimising identity verification for mobile phones. It should be simple and straightforward to use. People are discouraged from utilising the platform because of its difficult user interface. It will also take longer for people to authenticate themselves. The procedure should be as easy as asking the user to photograph their ID. Organizations can use an identity verification solution to automate the onboarding process with AI-enabled ID checks. 

Read more about OCR in Banking: Automating Data Extraction for Onboarding

Here are some ways in which identity verification can be optimized for mobile devices:

Use Biometric Authentication

Biometric authentication is one of the most convenient ways to verify identity on a mobile device. This method uses physical characteristics such as fingerprints, facial recognition, and voice recognition to verify the user’s identity. Biometric authentication is convenient because it does not require the user to remember a password or enter any additional information. It is also very secure as it is difficult to forge or hack biometric data.

In a recent survey conducted by Jumio, a leading provider of AI-powered identity verification solutions, it was found that 81% of consumers prefer biometric authentication to traditional passwords. This shows that biometric authentication is becoming increasingly popular among users and should be a key consideration for companies looking to optimize their identity verification process.

Simplify the Verification Process

Simplifying the verification process is essential when it comes to mobile devices. Mobile devices are designed for ease of use, and any process that is overly complicated is likely to result in frustration for the user. To optimize identity verification for mobile devices, it is important to simplify the process as much as possible. This can be achieved by minimizing the number of steps required to verify identity, reducing the amount of data required, and using visual aids such as diagrams or videos to guide the user through the process.

According to a survey conducted by Experian, a global information services company, 71% of consumers expect the identity verification process to take less than five minutes. This shows that consumers value simplicity and convenience when it comes to identity verification, and companies should take this into account when optimizing their identity verification process.

Make Use of Mobile Cameras and Sensors

Mobile devices come equipped with cameras and sensors that can be used to verify identity. For example, facial recognition technology can be used to verify a user’s identity by capturing an image of their face and comparing it to a pre-registered image. Mobile devices can also use sensors such as accelerometers and gyroscopes to detect the movement patterns of the user, which can be used to verify their identity.

According to a survey conducted by PwC, a global professional services network, 85% of consumers are comfortable with companies using biometric data to verify their identity. This shows that consumers are willing to embrace new technologies when it comes to identity verification, and companies should take advantage of this by making use of mobile cameras and sensors during customer onboarding.

Use Multi-Factor Authentication

Multi-factor authentication involves using more than one method to verify a user’s identity. For example, a user may be required to enter a password, use biometric authentication, and answer a security question to verify their identity. Multi-factor authentication is a secure way of verifying identity as it makes it more difficult for hackers to bypass the verification process.

In a recent survey conducted by IBM, a leading technology company, it was found that multi-factor authentication can reduce the risk of a security breach by 99.9%. This shows that multi-factor authentication is an effective way of ensuring the security of the identity verification process.

Ensure Security and Privacy

When it comes to identity verification on mobile devices, security and privacy are of utmost importance. It is crucial to ensure that the data being collected during the verification process is kept secure and that the user’s privacy is respected. Companies should use encryption and other security measures to protect user data from hackers and other malicious actors. Additionally, companies should only collect data that is necessary for the verification process and should clearly communicate their privacy policy to users.

In a recent survey, it was found that 58% of consumers are concerned about the security of their personal information when conducting transactions online. This shows that users are increasingly aware of the potential risks of online identity verification and expect companies to take appropriate measures to ensure the security of their data.

In conclusion, optimizing identity verification for mobile devices is essential in today’s digital age. By using biometric authentication, simplifying the verification process, making use of mobile cameras and sensors, using multi-factor authentication, and ensuring security and privacy, companies can create a seamless and secure identity verification process for their users. It is important to keep in mind that consumers value convenience and simplicity when it comes to identity verification, and companies that prioritize these factors are likely to have a better user experience and higher customer satisfaction.

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